Aug 09 2008
Small Business - The Truth About Your Customer Service Could Shock You
One of my least favorite chores is shopping for groceries-it’s a necessary evil I must do.
My problem in particular stems from experiences in my neighborhood market, which happens to be a rather large national chain. No matter what time I visit day or night, the lines are long, the staff is never available to help and they usually don’t have all the items on my list.
This frustration has led me to patronize a “Mom and Pop” market with only four locations across my state, higher prices, a mere quarter in size and much further away compared to my neighborhood chain store.